Refund & Cancellation

1. Subscription Cancellations

You may cancel your subscription to Prism Analytics at any time. Cancellation will take effect at the end of your current billing cycle. You will retain access to the Service for the remainder of your paid billing period.

To cancel your subscription, please navigate to the "Billing" section within your Account Settings or contact our support team.

2. Refund Policy

Payments are non-refundable and there are no refunds or credits for partially used periods. Following any cancellation, however, you will continue to have access to the service through the end of your current billing period.

We offer a free tier (or trial) which we encourage all users to fully utilize to evaluate our Service before committing to a paid subscription.

3. Exceptions

Exceptions to our refund policy may be made at our sole discretion under specific, exceptional circumstances, such as:

• Duplicate billing errors on our end.
• Significant, prolonged downtime of our Service resulting in a breach of our SLAs (Service Level Agreements), where applicable.

4. Contact for Billing Issues

If you have any questions or disputes regarding your billing, please contact us immediately at billing@[placeholder].com. We aim to resolve all billing inquiries within 2-3 business days.